5 Year guarantee
Certified by GoodWeave and Trusted Shops
Easy return shipping

Cancellation/Revocation Terms

The customer is every natural person that completes a legal transaction, not directly contributed to the primary purpose of a commercial or self-employed occupation.

Cancellation right

You have the right to revoke this contract within fourteen days without reason. The cancellation period of fourteen days begins on the day that you, or a nominated third party whom is not the carrier, takes the goods into possession. To practice your cancellation right, you must inform us of your decision to revoke the contract with a prominent statement (for example, by way of postal letter, telefax or e-mail) to:

myfelt UG (limited liability)
Holtzendorffstr. 18
14057 Berlin
Germany

Telephone: (+49) 030-71535795
Mobile: (+49) 0160-93250502
Telefax: (+49) 030-71535794
E-Mail: info@myfelt.com

You can use the cancellation form on our website to electronically fill out and transfer your request. If you use this possibility, we will immediately confirm (for example per e-mail) receiving your cancellation.
To observe the revocation period, it is sufficient to send the notification of cancellation before the revocation period has expired.

Consequences of cancellation

If you revoke the contract, we must return all received payments, including delivery fees (with exception of extra fees that result from choosing a different form of delivery other than the standard, economically advantageous delivery that we provide), immediately and at latest within fourteen days, starting on the day that notification of contract cancellation was received. Returned payments will be refunded through the same payment channel that you used in the original transaction, unless with us expressly otherwise agreed upon; under no circumstances will you be charged additional fees for the refund. We are entitled to refuse a refund until we have received the returned goods, or proof that you have sent the returned goods, whichever the earlier.

You must send back or return the goods personally to this address immediately, and in each case, at latest within fourteen days, beginning on the day you informed us of your decision to revoke the contract:

myfelt UG (limited liability)
Holtzendorffstr. 18
14057 Berlin
Germany

Telephone: (+49) 030-71535795
Mobile: (+49) 0160-93250502
Telefax: (+49) 030-71535794
E-Mail: info@myfelt.com

A deadline is met, if the document is sent off on the last day of the period of fourteen days in the manner previously provided for. You must bear the direct cost of returning the goods.
The consumer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods. 

END OF CANCELLATION POLICY