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General Business Terms and Conditions

1. Scope of Application

The following terms and conditions apply to all orders via our online shop.

2. Contractual Partner, Conclusion of Contract

The purchase contract is concluded with myfelt UG (limited liability).
By placing the products in the online shop, we make a binding offer to conclude a contract for these articles. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process. The contract is concluded by clicking on the order button and accepting the offer for the goods contained in the shopping basket. Immediately after sending the order you will receive another confirmation by e-mail.

3. Contract Language, Contract Text Storage

The languages available for the conclusion of the contract are German and English.
We save the text of the contract and send you the order data and our general terms and conditions by e-mail. For security reasons, the contract text is no longer accessible via the Internet.

4. Terms of Delivery

In addition to the indicated product prices, shipping costs will be added. You can find out more about the shipping costs in the offers.
In principle, you have the possibility of collection at myfelt UG (haftungsbeschränkt), Holtzendorffstr. 18, 14057 Berlin, Germany during the following business hours: Monday-Friday 11-18 h and Saturday 11-14 h.
We also deliver to packing stations in Germany on request.

5. Payment Methods

The following payment methods are available in our shop:

Payment in Advance

If you choose to pay in advance, we will provide you with our bank details in a separate e-mail and deliver the products after receipt of payment.

Credit Card

When you place your order, you also provide us with your credit card details. Once you have been identified as a legal cardholder, we will immediately ask your credit card company to initiate the payment transaction. The payment transaction is carried out automatically by the credit card company and your card is debited.

PayPal, PayPal Express

During the ordering process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment order to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You will receive further information during the ordering process.

Sofort

After placing your order you will be redirected to the website of the online provider Sofort GmbH. In order to pay the invoice amount immediately, you must have an online banking account with PIN/TAN procedure that has been activated for participation in Sofort, you must authenticate yourself accordingly and confirm the payment order to us. You will receive further information during the ordering process. The payment transaction will be executed immediately thereafter by Immediately and your account will be debited.

Amazon Pay

During the order process you will be redirected to the website of the online provider Amazon before the order process is completed in our online shop. In order to process your order and pay the invoice amount via Amazon, you must be registered there or register first and legitimise with your access data. There you can select the delivery address and payment method stored at Amazon, confirm the use of your data by Amazon and the payment order to us. You will then be redirected to our online shop where you can complete the order process. Immediately after placing the order, we request Amazon to initiate the payment transaction. The payment transaction is carried out automatically by Amazon. You will receive further information during the ordering process.

Purchase on Account via Wirecard

You will be redirected to the website of the online provider Wirecard. To pay the invoice amount via Wirecard, you do not need to be registered there. After successful address and credit assessment and submission of the order, we assign our claim to Wirecard. In this case, you can only pay to Wirecard with debt-discharging effect. In addition to our General Terms and Conditions, the General Terms and Conditions and the data protection declaration of Wirecard apply to payment processing via Wirecard. Further information and Wirecard's complete General Terms and Conditions for invoice purchase can be found here: https://www.wirecard.com/.

Hire Purchase

In cooperation with the online service provider PayPal (Europe) S.à r.l. et Cie we offer you the possibility of hire purchase. A successful address and creditworthiness check is a prerequisite. In addition to our general terms and conditions, the general terms and conditions and the data protection declaration of PayPal (Europe) S.à r.l. et Cie apply to payment processing. For further information and the complete general terms and conditions of PayPal (Europe) S.à r.l. et Cie for hire purchase, please click here: https://www.paypal.com/

6. Reservation of Proprietary Rights

The goods remain our property until full payment has been received.

7. damages in transit

If goods are delivered with obvious transport damage, please complain about such errors to the deliverer as soon as possible and contact us immediately. Failure to make a complaint or contact us has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or transport insurance.

8. Warranties and Guarantees

The statutory liability for defects law shall apply. Information on additional warranties and their exact conditions, if applicable, can be found with the product and on special information pages in the online shop.

9. Adherence

For claims due to damages caused by us, our legal representatives or vicarious agents, we are always liable without limitation.

  • in the event of injury to life, body or health,
  • in case of intentional or grossly negligent breach of duty,
  • in the case of guarantee promises, if agreed, or
  • insofar as the scope of application of the Product Liability Act has been opened up.

In the case of breach of essential contractual obligations, the fulfilment of which is essential for the proper performance of the contract and on whose compliance the contractual partner may regularly rely, (cardinal obligations) due to slight negligence on our part, on the part of our legal representatives or vicarious agents, the liability is limited in amount to the damage foreseeable at the time of conclusion of the contract, the occurrence of which must typically be expected. In all other respects, claims for damages are excluded.

10.Code of Conduct

We have submitted to the following codes of conduct:

Trusted Shops Quality Criteria http://www.trustedshops.com/tsdocument/ TS_QUALITY_CRITERIA_en.pdf

11. Dispute Resolution

The European Commission provides an online dispute resolution (OS) platform, available at https://ec.europa.eu/consumers/odr/. Consumers have the opportunity to use this platform to settle their disputes. In order to settle disputes arising from a contractual relationship with a consumer or as to whether such a contractual relationship exists at all, we are obliged to participate in dispute resolution proceedings before a consumer arbitration body. The General Consumer Arbitration Office of the Center for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany, www.verbraucher-schlichter.de. We will participate in dispute resolution proceedings before this body.